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All of the following statements about comment cards are true except: _________.
a. Often less than 50% of the hotel guests will fill out a comment card.
b. If the process is not well thought out, employees may selectively distribute comment cards to guests they feel will have a positive response.
c. If a comment card is left in a hotel room for customers to fill out, it reflects the opinions of the customers as a whole.
d. Comment cards can be useful in spotting trouble areas.

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Answer:

c. If a comment card is left in a hotel room for customers to fill out, it reflects the opinions of the customers as a whole.

Explanation:

Comment cards can be regarded as a brief survey that give room for customers to tell their experience or rate it when they enjoy a service/ goods. It is a way of feedback to Businesses. It should be noted that If a comment card is left in a hotel room for customers to fill out, it reflects the opinions of the customers as a whole.

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